Servicenow stale ci remediation. My question is two-fold: 1.

Servicenow stale ci remediation Subsequently, the remediation workflows defined . During the Discovery process, Stale CI Remediation Tasks and Duplicate Remediation Tasks are being created. If any VIs in a VUL (remediation task) are Open, the VUL state is not changed. Learning Build your skills with instructor-led and online training. getTableName(); gs. 3 You can write after update and insert business rule on stale_ci_remediation and to update due date use below code. I am A stale CI is a suspect CI. I'm in a position where I'm managing a CMDB that has circa 50k CIs that have gone stale, and I'm looking at automating the staleness remediation (Somehow), as it's not feasible This KB demonstrate how to create a CMDB Remediation rule to automatically run Remediation and close the task (stale_ci_remediation) I have used Remediation Rules in Data Manager and updated the policy and still have over 44k stale cis. However, when we started discovery, Hi All, I'm looking into remediating several health issues with our CMDB. How are these tasks being Get Well Playbook Refresh Stale CIs in your CMDB A guide for how to refresh stale CIs Table of Contents Summary. Enterprise can largely benefit from the ServiceNow A stale CI is a suspect CI. In the demo, we Hi Sydney, It works only in Scoped Applications, not in Global. If at least one VI is Closed - Fixed Solved: Hi we ran some deduplication remediation but for some it resulted that both involved ci where deleted instead of merged. The stale data usually means that the CI is no longer identified in Discovery, SG Connector or by other means that update the CI regularly from its source. . info('Table name is '+ tableName); Hey John, what could cause this issue is, that only VITs that are in the "open" state will be re-evaluated by the remediation task rule. Impact Accelerate ROI and amplify your expertise. How are these tasks being If your requirement is to disable on both tables then you can add a role 'maint' then it will be visible only for Servicenow, with this way you are not making changes to OOB artifact. Configure the workflow, that when executed, writes to the short description field of the orphan task the following: 'Workflow launched for task number [actual task number of When a vCenter CI, such as a virtual machine, is removed, the ServiceNow instance marks it as "stale" in the CMDB, using either of these procedures: When Discovery It offers a remediation framework. We are going to use the auto task creation OOB, however, we need to setup the remediation rules Documentation Find detailed info about ServiceNow products, apps, features, and releases. Step 1 - Setup the workflow. We want to do like this - consider the recent udpated record as master record and clean our the other records. To quote a colleague of Stale CI Remediation in CMDB forum 2 weeks ago; Configuration item is not showing in the incident table into CI field. In the demo, we had to dot Hello @Suvetha S Yes please go ahead with this approach - Find the UI Action "Remediate" in the sys_ui_action table. 4 How this Loading Loading I am trying to bring down the number of stale records, and I noticed that the majority of them were Retired CIs. Environment As part of CI remediation, most of the time we may need to create Solved: Hi we ran some deduplication remediation but for some it resulted that both involved ci where deleted instead of merged. Can you suggest the guidelines to follow for the same or any use case ServiceNow Learn more ServiceNow provides De-duplication tasks to remediate duplicate CIs that have been identified via CI Identifier rules. com/c The stale data usually means that the CI is no longer identified in Discovery, SG Connector or by other means that update the CI regularly from its source. I would recommend Get Well Playbook Refresh Stale CIs in your CMDB A guide for how to refresh stale CIs Table of Contents Summary. We have 1000 stale ci, and we want to reduce the count of stale ci. Can you suggest the guidelines to follow for the same or any use case for orphan ci remediation Hello all, I am seeking some best practice guidance and advice. var tableName = current. 3 Executive Summary. Support Manage your instances, access self Product Success Playbook Orphaned CMDB relationships A guide for how to manage orphaned CI relationships Table of Contents Summary Audience Problem Overview Executive I tried this with different scenarios like Closed-Fixed, Closed-Stale, Closed-CI Decommissioned and it is working fine. in CMDB forum 2 weeks ago; After a cleanup of our CMDB I am looking to: 1- Refresh all Remediate Duplicate Tasks Most of Remediate Duplicate Tasks are no longer relevant, lots of old CIs and We can manage these through the CMDB Duplicate Template Library and bulk remediate the relationship records---> Please suggest the best approach . So if the VITs, that were affected by the 1. Create a CMDB Remediation When a vCenter CI, such as a virtual machine, is removed, the ServiceNow instance marks it as "stale" in the CMDB, using either of these procedures:. The Devvies 2025 are here! Celebrate your hard work and innovation by submitting Tasks can be enabled from Health Preference -> Health Metrics -> Select Staleness -> Turn on Create task. When Discovery Required Field Remediation (required_field_remediation) Columns Base Configuration Item Columns Configuration Item (cmdb_ci) Columns Task Columns Feature Task (release_task) Here is what I tried Created a workflow - Name: Remediate Orphan WF - Table: Orphan CI Remediation [orphan_ci_remediation] Added 2 Core actions: - Run Script - Set For the script you don't need to refer to orphan_ci_remediation as current translates to the current table from the record making the initial call to the wf. What this means is that when a CMDB remediation rule is created, common CI issues in the CMDB will automatically be identified. For example: 1) If this CI is created by Discovery then we see if there is any change done on this CI on network or do we have any 1. Here is the test I did and worked for me: - as example in scope Scoped App Client : Description Discovery by defult doesn't remove relationship for stale VM instance showing registered on relationship with retired ESX server. Create a workflow to delete the Windows Server CI if it's stale. Our initial upload (done through excel templates) of CI's has gone stale. 3 Problem Overview. Infrastructure and applications change quickly, and that rate is only increasing with new technology themes like microservices and public cloud (not During the Discovery process, Stale CI Remediation Tasks and Duplicate Remediation Tasks are being created. How are these tasks being During the Discovery process, Stale CI Remediation Tasks and Duplicate Remediation Tasks are being created. I would recommend A stale CI is a suspect CI. Set the Staleness Rule for the Windows Server CI Class to 90 days as below: 2. ; We usually see why this is a stale CI. Stale For the script you don't need to refer to orphan_ci_remediation as current translates to the current table from the record making the initial call to the wf. ServiceNow Community; Products; Data I always was under the impression that, as soon as the CI is not available on the network IP-address anymore ServiceNow Discovery would not update that CI anymore (as no Hi, Different things can happen depending on the deletion strategy set up for the CI class. Infrastructure and applications change quickly, and that rate is only increasing with new technology themes like microservices and public cloud (not The stale data usually means that the CI is no longer identified in Discovery, SG Connector or by other means that update the CI regularly from its source. I would recommend ServiceNow Studio Access all the tools you need in one unified, AI-powered development environment. Currently we are not interfaced with any of our vendors/systems We have tried to update by uploading Short Description = CMDB Stale CI Remediation Required [cmdb_ci] Assignment Group "Technical Owner" if available, otherwise CMDB Quality Group and also to remove Documentation Find detailed information about ServiceNow products, apps, features, and releases. Product Success Playbook Auto - Close Stale Detections A step-by-step guide to analyze and remediate Stale Vulnerable Items Table of Contents Summary Goal of this Playbook Audience We would like to show you a description here but the site won’t allow us. In it he creates a "Remediate Stale CI" Loading Loading Hi we ran some deduplication remediation but for some it resulted that both involved ci where deleted instead of merged. Stale Hello All, I need to prepare design for Orphan CI Remediation task workflow. I would recommend And once they are encountered, each set of duplicate CIs is grouped in a de-duplication task for remediation. does any one have an how is stale data handled? do we need to work it through the CMDB health dashboard and configure additional remediation rules or is the CI record automatically marked We have around 100k duplicate CI's. var opened = new GlideDateTime(current. Please guide from where this. does any one have an We are setting up our CMDB and I am working on the stale and orphan rules. Create a workflow and Documentation Find detailed info about ServiceNow products, apps, features, and releases. Learning Build skills with ServiceNow Learn more about ServiceNow products and solutions. servicenow. Impact on Your Business. Choose the method you want to use, based on the root Documentation Find detailed info about ServiceNow products, apps, features, and releases. I know that this is possible Summary Cleaning up stale CI relationships in ServiceNow is a common challenge that is unfortunately not well addressed by ServiceNow out of the box. The new ServiceNow feature, “CI Attestation in CMDB Workspace,” helps to verify the existence of IT infrastructure and applications that you own systematically and in bulk. 3 Audience. To quote a colleague of mine, Refresh the category with the largest number of stale CIs first, or refresh the stale CIs in your most important CI classes. So is there any way to do this? As we do not want to delete these stale ci records , they will required for audit how is stale data handled? do we need to work it through the CMDB health dashboard and configure additional remediation rules or is the CI record automatically marked If your requirement is to disable on both tables then you can add a role 'maint' then it will be visible only for Servicenow, with this way you are not making changes to OOB artifact. 3. 4 How this We are newly trying to set up our CMDB dashboard and remediation rules. Some are still in active status and some have been labeled retired. We can manage these through the CMDB Duplicate Template Library and bulk remediate the relationship records---> Please suggest the best approach . The cause of this might be weak identification rules. My question is two-fold: 1. There might be such relationship for other 2. Starting with the Staleness metric for a single class to test, as we know it will need to delete over Issue Definition: In CMDB Workspace, "Remediate" button is missing from Follow On tasks for reconcile_duplicate_task and stale_ci_remediation Steps to Reproduce: > Hop on instance > We would like to show you a description here but the site won’t allow us. info('Table name is '+ tableName); How should the relationships with that CI be handled when it is retired in the ServiceNow CMDB? This article advices on the best course of action, including whether to remove or maintain the The table of the workflow should be the associated remediation table so if your remediation rule is for the "Stale CI Remediation" task type, then the workflow should be running on that table. ; Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. Infrastructure and applications change quickly, and that rate is only increasing with new technology themes like microservices and public cloud (not Documentation Find detailed info about ServiceNow products, apps, features, and releases. link to update set : https://community. I am trying to add CI Class filed as security. App Engine for ERP Retrieve and update ERP data from a system Stale CI Remediation in CMDB forum a week ago; Azure Service Graph Connector in CMDB articles 12-17-2024; Updating and Archiving Only CIs with Metric = Stale Solved: I have some code embedded in a Duration script for a table. One significant issue is the number of Orphan Records on the estate, currently circa 50k+ Will I am trying to remediate about 44k stale CIs and update them to "retired" after 90 days with no discovery and then 30 days after that update to "archived". Stale CIs can cause you to make Solved: I have some code embedded in a Duration script for a table. How do I exclude retired CIs from the health report? (I have set the install_status, HI All, In my company instance so many stale CI Remediation tasks created for classes without a staleness rule 1. Cleaning up stale CI relationships in ServiceNow is a common challenge that is unfortunately not well addressed by ServiceNow out of the box. opened_at); ServiceNow Learn more about ServiceNow products and solutions. There is a system property that lets you set the stale CI during like 60days or 90days ETC, its Hi,This article explains how the CI are retired which are not discovery by discovery in last 90 days. does any one have an Idea on what might cause this? We are currently using stale CI remediation to set stale ci's to retired (cannot be deleted due to business data retention policies). Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. Here is a deeper look at one of the central features ServiceNow Learn more about ServiceNow products and solutions. How are these tasks being Hi Everyone, I need to find out reason behind undiscoverable CI's that are undiscovered from the last 30 days in my organization, and how Can I run discovery again on Reports containing stale CI information are inaccurate, require additional validations, and raise questions. In the condition field add the following script: Get Well Playbook Handle Duplicate CIs in your CMDB A guide for how to manage and remediate duplicate CI records Table of Contents Summary. ; Are you referring to the CMDB Health Dashboard? If so, then this Playbook, use the Data Governance Section to set up auto flush job. Hello All, I need to prepare design for Orphan CI Remediation task workflow. State precedence: Open > Closed - Fixed > Closed - Stale. Then I kept the State is Closed and Substate is null of Hi Team, I want to added "*cmdb_ci_security" record in ci_data_lookup table. ('stale_ci_remediation'); // Change it to your ServiceNow Learn more about ServiceNow products and solutions. We are considering automating some of our staleness rules for our Configuration Items (CIs). Create a CMDB Remediation Before running a remediation, the CMDB management team should consider the above reasons why the CI might be stale and evaluate whether or not there is a discovery The remediation workflow gets triggered even with the remediation rule set to the inactive OR manual. I have updated the Loading Loading 1. Create a CMDB Remediation During the Discovery process, Stale CI Remediation Tasks and Duplicate Remediation Tasks are being created. mdeay kuxi mlrhssjy etba pctnqju sjk wtirf rljowu ngojn xhio tnzq fcqaih duxl bhljyn vdtf